Frequently Asked Questions

General FAQs

KOOMPI OS is the free open-source software, it is free to use as much as everyone like it. KOOMPI OS is fully customized and self-customizable which make it more special.

The pi which is the shortcut formation of pacman is one of the majority features of our System. It is a combination of simple binary package manager with the easy-open-source-to-use build system.

If you want to know more details click here.

sudo — A widely used command in the Linux command line, sudo stands for “SuperUser Do”. So, if you want any command to be done with administrative or root privileges, you can use the sudo command.

If you want to know more details click here.

There are two main steps for installing it.

First Step (Create a bootable USB)

  • Get a USB minimum of 4GB.
  • Install the Etcher.
  • Download the OS source through this link.
  • Move those source into the USB and start making it a bootable drive. Second Step (Setup OS into the PC)
  • Plug the USB to your PC.
  • Open the PC and Move into the BIOS Boot(When you opened press key Esc.).
  • Go to Booting Menu.
  • After that Select the USB.
  • After that you will run some process and when it finished, your screen is going to show Desktop.
  • Connect to the Internet and Click on App that uses for installing and follow the instructions have been given.

For making it easier, click this link for the video.

As pi is our primary command, it has been always created since you install the Operating System. In case, your pi error or missing, you can install pi or pacman by pix command, to do so:

pix i pi

As you know that pi is the shortcut form of pacman which we are using it to install applications and packages. Even though we had some updates we still using pi as the main command.

Pix sounds familiar to pi, but it is quite different because it stands for pacman extended or extra which is supported by many more applications.., etc. that Pi can’t support like Microsoft office.

you can install pi or pacman by pix command, to do so

pix i pi
There are different ways to install each feature, please visit this for guide-line and details.

Of Course, you can install it. Visiting here to know how to install applications in KOOMPI OS.

As you know Spotify is not available in some countries !!

In the meantime, our software isn’t supporting the IOS system yet, but we are looking forward to doing it.

In the meantime, We can’t run Lightroom in KOOMPI Operating yet, but many other applications have similar features and high quality as them.

For example, GIMP which is supporting many works such as graphics editor, Image retouching and editing, free-form drawing, converting between different image formats, and more specialized tasks.

For Adobe Lightroom, Our team is trying their best to bring it as much as possible.

Not exactly, You can download it by it is not running smoothly. To install it, you need to instal pix first, Click here.
All Announcement about releasing the new version of KOOMPI OS will be announced in KOOMPI Telegram Community. And it will be informed on the new release section on the]( as well.

Originally, a konsole was a terminal “plugged into” the computer: it provided the interface that was used to configure and control the computer and to view messages from the operating system.

When a Linux server first boots, it prints status messages to the console, the familiar scroll of text that brings joy to many a Linux user. When you interact with your server, you connect a terminal to a program running in a console.

You need to do is that you have to open Settings -->System Setting --> System Information. Finally, now you can see all details about your pc.

you need to do is that you need to hold the right click of your mouse on the note. And then the remove icon will pop up. That’s all.

For more details is that when some app or icon pops up just follow the previous solution.

You can open your touchpad through your keyboard. First, you need to go into the setting Enter and Click System Settings. And then you will have to find Input Devices, Select Touchpad feature, and then Enable it and you will be done.

Use tab key for changing you are selected. If you are finding it hard to do with the keyboard, we recommend using the external mouse instead.

To install the application in KOOMPI OS, you have to use commands in terminal or Konsole: Sample:

 pi -S Package_Name

For example: To install firefox,

pi -S firefox

Please, click here for more info.

As a KOOMPI OS or Linux system administrator (sysadmin), you can change the password for any users on your server. To change a password on behalf of a user:

  1. First, sign on or “su” or “sudo” to the “root” account on Pionux, run: sudo -i
  2. Then type, passwd Administrator_name to change a password for Admin user
  3. The system will prompt you to enter a password twice.

For more info about password: Click here

In KOOMPI OS, You can update the system by using the Konsole or command-line tools and a command like this.

pi -Sy

In general, After you have installed the OS each of the apps will choose their default app which has been decided by developer but you can change it with the following steps:

  1. you need to search for System setting.
  2. After that, you have to find the Applications section.
  3. Then, you will find the Default Applications layout.
  4. Finally, Selecting the program you want it to change and applying it.

Sample: As my web browser has been using elinks as my default app, so I want to change it and using firefox instead. I follow the following step and in the Default Applications section. I look for web browser and apply firefox instead of elinks. That’s done. now I have used Firefox as my default browser.

Dealing with forget password is not an easy thing !!!

KOOMPI respect user privacy 100%, so KOOMPI knows nothing about user password or any data. It is the user’s responsibility to take care of their data and password. However, there is still a way to set a new password, but it requires advanced administration skills.

Please bring your laptop to the KOOMPI office.

You can change the screen resolution by going into System Setting and then Hardware and then move on to Display and Monitor section. After that Click Display Configuration.

The default resolution for most PCs is 1920x1080 so does KOOMPI. So, set it to that resolution.

you can disable or able it by go to system setting-> Startup and shutdown -> auto start and disable the app you don’t want it to start automatically when you open your pc.

Technical Issue FAQs

Opening Konsole and run the commands below

pi -R linux-lts

sudo grub-mkconfig -o /boot/grub/grub.cfg 


After rebooting, you should be able to connect the wifi. Then you have to open konsole

pix i e11-firmware

There is a known bug happened to some of us where the desktop widgets or panels keep reappearing after removed. This now can be solved easily by installing Refresher from our Pix. The commands below demonstrate how you can solve this problem.

  1. Installing Refresher
pix install refresher
  1. Using Refresher
refresher panel

To fix the panel problem

refresher widget 

To fix the widgets problem

refresher all

To fix both panels and widget

If you can use Bluetooth tether through USB, then open terminal; type:

pix -i e11-firmware 

The latest e11 installers work out of the box.

Loading Linux linux...
error: premature end of file /boot/vmkinuz-linux
Loading initial ramdisk ...
error: you need to load the kernel first,

Press any keys to continue...._

Your kernel is corrupted. This happens due various reasons such as:

  • improper shutdown
  • incomplete update

Please bring to KOOMPI Office, we will fix for you.

As the ZOOM is requiring the QT5, you can run the command below:

pi -S --noconfirm xz qt5-webengine zoom

After, Finish the command and zoom still not running, Click here.

As your apps can not run, you might be facing error related to missing dependencies of the apps. To know, what kind of dependencies that your apps required. You need to run the keyword of the package name, and it will show your missing dependencies.Visit here to see all the dependencies.

Sample: I am facing with can not run telegram app. So, the keyword packages of telegram app is telegram-desktop. I run the keyword in Konsole:


The output will be showing and you can see the name of dependencies that are missing, mostly all apps are missing QT5, libicu. We can install dependency packages back by run:

pi -S <Name of dependency packages>

Error locale is commonly seen. Sometimes, it can be seen while your time or date isn’t correct with your location. So, the solution you can just reset the time or use this:

sudo locale-gen

While you are trying to reset automically your time, you must connect to internet.

It means you are no longer sync with OS Repo or your repo has been corrupted or invalided. You can solve the problems by running three commands below:

sudo pacman -Scc
sudo pacman-key --refresh-keys
sudo pacman -Syyu

There are two solutions we are recommending for you.

If you are surely having sound problems, Please, Following these instructions:

  • Open your terminal and run this command for killing your audio.
pulseaudio -k
  • After that run another command below to make your audio work again.
pulseaudio --start

If the first solution isn’t working you can try with pavucontroll which is the app that supporting the audio configuration.

To install it run this command below:

pi -S pavucontrol

After you have installed it, you can search and open it for configuring the input and output audio.

If you try every one of the solutions have been provided and still have problems, please it to our office for fixing.

We suggest you to reset the network manager with the commands below.

sudo systemctl restart NetworkManager

If it still has the problem, we recommend you to bring it to our office.

Meanwhile, you are updating the OS and you are facing this kind of conflicting.

Sample of output you are commonly facing:

problem: nss: /usr/lib/ exists in filesystem
lib32-nss: /usr/lib32/ exists in filesystem

As you can notice that, you need to overwrite it.

sudo pacman -Syu --overwrite /usr/lib\*/

It appears that I have a problem with modprobe vboxdrv.You can solve this problem by run command below:

sudo modprobe -a vboxdrv

First, Run this other command for clearing cache and the database directory

pi -Scc

After that, run this command to reinstalling the database and resync repo:

pi -Syyu

If you facing this problem run commands below: For libalpm:so.11:

sudo ln -s /usr/lib/ /usr/lib/

For libalpm:so.12:

sudo ln -s /usr/lib/ /usr/lib/

After you finish with the command above, you may face other problem related to pi error while loading.... You need to install pi back click here

As the Xorgprotol issues is not an easy problem. First, we need to remove it and upgrade the system

pi -Rdd xorgproto

DO NOT worry, Xorgprotol package is safe for removing.

Despite this thread being [SOLVED], Facing nonetheless with notified status.

removing xorgproto breaks dependency 'xorgproto' required by xorg-server-devel

in this case, the xorgproto packages has been used by xorg-server-devel packages, we can remove the packages and start remove xorgprotol again.

pi -Rdd xorg-server-devel

If you accidentally delete QT5 dependency or while you are trying to install some app and it required the Qt5 packages, you can install it back by:

pi -S qt5-base

In order to refreshing your PGP Key on KOOMPI OS, you need to run these following lines in Konsole:

sudo pacman -Scc
sudo pacman-key --refresh-keys
sudo pacman -Syyu

I tried to upgrade my Arch Linux server using the command sudo pacman -Syu, and You got the following error:

:: File /var/cache/pacman/pkg/libpsl-0.16.1-1-x86_64.pkg.tar.xz is corrupted (invalid or 
corrupted package (PGP signature)).
Do you want to delete it? [Y/n] y
error: failed to commit transaction (invalid or corrupted package)
Errors occurred, no packages were upgraded.

Even you try other commands like $ pi -Syyu, It still got the same error. To fix this issues one for all you have to update key-ring packages that following by command below:

sudo pacman -S archlinux-keyring

The above command will update the new keys and disable the revoked keys.

Nothing to worry, as it is out of date not out of sync, we can solve it with only command:

sudo pacman-mirrors -f 5

After, it has done running, try to update with command pi -Syyu.

If you run command to update the system and facing error like below:

 :: Synchronizing package databases...
 The core is up to date
 extra is up to date
 community is up to date
 :: Starting a full system upgrade...
 :: Replace ilmbase with extra/openexr? [Y/n] 
 :: Replace libmagick with extra/imagemagick? [Y/n] 
 :: Replace pygobject2-devel with extra/python2-gobject2? [Y/n] 
 resolving dependencies...
 looking for conflicting packages...
 :: python-pyqt5 and pyqt5-common are in conflict. Remove pyqt5-common? [y/N] 
 error: unresolvable package conflicts detected
 error: failed to prepare transaction (conflicting dependencies)
 :: python-pyqt5 and pyqt5-common are in conflict
 Error installing repo packages

To solve this problem, you have to run this command and follow all instructions have been given.

sudo pacman -Rdd pyqt5-common

You need to run this other command

sudo pacman -Rdd libdmx libxxf86dga

After that is done, run the updated command:

pi -Syu

After update just does this next command, you will be finished:

pacman -Rns $(pacman -Qqtd)

To solve this conflict, you need to remove the existing packages in the file system by running this command below:

sudo rm -rf /usr/bin/pygmentize

After that try to update your system with the command:

pi -Syu

All the commands must run in Konsole.